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    The Importance of Retail End-to-End Test Automation

    [fa icon="calendar'] 13-Feb-2017 14:35:26 / by Pierson Broome posted in Retail Tech

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    I recently engaged in an interesting discussion with an internal Mastek colleague who was investigating the impact of online returns in an omnichannel retail environment. Retailers have to cope with delivering a seamless customer experience across the expanding channels of operation and grow their businesses whilst ensuring customer retention through continual satisfaction.

    This means that the technical and, increasingly, digital solutions which support these operations perform together flawlessly to provide a holistic experience for shoppers for whom ‘brand loyalty’ is fast becoming a thing of the past.

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    The Challenge of Bimodal

    [fa icon="calendar'] 06-Feb-2017 07:48:05 / by Kate Mayfield posted in Government

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    Public sector IT is being challenged by the existence of more traditional IT delivery approaches and legacy systems operating side-by-side with digital. Integrating the two approaches and embracing digital effectively, in line with the recommendations of GDS (Government Digital Service) is driving organisations to consider a bimodal approach.

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    A Cure from the Soundbites Harming the NHS

    [fa icon="calendar'] 01-Feb-2017 15:33:09 / by Mike Pemberton posted in NHS

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    Recently, the media as well as various organisations have felt the need to comment on the NHS, at times in quite a disparaging way. We have seen the Red Cross label the NHS Emergency Care as being in a humanitarian crisis, while the BBC has included NHS issues in its daily news broadcasts.

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    Go from BI to AI in Minutes

    [fa icon="calendar'] 01-Feb-2017 09:35:35 / by Hardik Ashar posted in Machine Learning

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    Yes, it’s possible to make that magnificent leap. In the long and arduous journey to achieving end-to-end enterprise digital transformation, machine learning coupled with big data offers a stepping stone to graduate from Business Intelligence (BI) to Artificial Intelligence (AI).

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    CEO Insight

    [fa icon="calendar'] 31-Jan-2017 16:08:02 / by John Owen posted in CEO Insight

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    The proverb ‘may you live in interesting times’ must feel more profound than ever before. As socio-political change reverberates globally, we are in the midst of witnessing major global transformations.

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    PSD2 or not, Banking Customers Deserve Better

    [fa icon="calendar'] 24-Jan-2017 16:31:25 / by Graham Cobb posted in Banking, PSD2

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    Differentiation is difficult in the financial services and banking world. And arguably, until the advent of the banking crisis, new market entrants and competition driving regulation, the industry has quite honestly taken customers for granted. With customer churn at a low level of around 4% per annum, the client’s apathy to explore the market is not surprising.

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    5 Overlooked Advantages of Retail Test Automation

    [fa icon="calendar'] 13-Jan-2017 17:12:09 / by Pierson Broome posted in Retail

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    With the festive season well behind us, we are now in a period where retailers are announcing financial results. They are advising the waiting world of how well (or otherwise…) they’ve performed in this vital part of the trading year. 

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    Watch Out! There's a new breed of genius in Retail

    [fa icon="calendar'] 06-Jan-2017 15:26:31 / by Hazel M Jones posted in Retail Tech

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    Use technology and retail sense to reduce your cost per acquisition

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    Automated Testing: Critical to an Omnichannel Retail Strategy

    [fa icon="calendar'] 29-Nov-2016 10:32:10 / by Pierson Broome posted in Retail Tech

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    We’ve experienced yet another retail Black Friday’and with it, stories about inconsistencies across fulfilment channels. This includes stories about some retailers’ inability to deliver goods sold and price variations for SKUs purchased through different consumer media. 

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    How Can You Deliver Better Banking Customer Experiences?

    [fa icon="calendar'] 23-Nov-2016 10:35:43 / by Graham Cobb posted in Banking

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    With more and more financial services and banking providers entering the market, clients have a plethora of providers to choose from. As a result, lower interest rates owing to lower margins have affected differentiation in the current financial climate. Which is why, Customer Experience and the ability to provide access to value-added services is the battleground upon which Financial Services (FS) organisations will either win or lose.

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